Delivering to customer needs through Service Excellence

Delivering to customer needs through…

Service Excellence

Crafted to the unique needs of our growing clientele, our innovation and execution capabilities help us enhance the experience of our customers, as we remain steadfastly focussed on the frontline of their expectations.

360-degree customised service portfolio

Our service proposition spans the lifecycle of every turbines, and the success of this strategic approach is validated by the high repeat customer orders we get, year-on-year. We are constantly working towards augmenting our 360-degree customised service portfolio, with the aim of ensuring total customer satisfaction.

What we offer to customers

The Triveni service quality edge is rooted in the multitude of advantages we offer to customers. These include:

The customer gets our expertise at a better cost, with ease, which naturally yields higher customer satisfaction levels, new customer additions and repeat business for the Company.

Refurbishment for turbines of other makes

Amid the increasingly competitive business landscape, we have developed a strong service edge that extends to turbines of other makes. By providing refurbishment service for such turbines, despite the large transportation and logistics costs involved, we contribute to the enhancement of their turbine efficiencies. Our service offering extends from simple overhauling to higher value addition services, such as re-blading and upgradation of the power output from a turbine.

The resultant long-term advantage of this is manifest in the regular addition of customers/groups to our customer portfolio, and the strong relationships we continue to build with more and more of them.

The large number of exclusive contracts we have sealed for aftermarket service of third-party turbines, in both the domestic and international arena, underscores our strong service proposition.