360 degree service proposition
Our execution capabilities enable us to move efficiently, to deliver to customer needs with maximum uptime and no delay. During the year, we successfully provided off-site support to our large expanse of customers worldwide, in the absence of on-site assistance amid the COVID travel constraints.
Our execution strength empowers us to take our products and solutions to customers across borders, sectors, applications and niche needs.
As a customer-centric organisation, we have in place a sustained customer proposition built on:
Our service portfolio gives customers a competitive edge, translating into high levels of customer satisfaction, regular new customer additions, and customer retention. We provide end-to-end service offerings across the lifecycle of every turbine to ensure customer delight.
Our value-added services have enabled us to build close and long-lasting relationships with customers.
A network of service offices at strategic locations, with around 150 trained service personnel, enables us to reach out to customers quickly and efficiently.
Shortest Lead Time
Our industry experience, large manufacturing capacity, latest technology, strict adherence to procedures and compliance with Quality Assurance Procedures (QAPs) help us complete projects in the shortest lead time possible.
We have acquired global recognition for our cutomer-engineered, cost-effective products and solutions. Our lean manufacturing structure, cost leadership and on-time delivery performance ensure quick Return on Investment (ROI).
Our Refurbishment business delivers to customer needs across all makes of Turbo-machinery globally. We service turbines of other makes through a range of value-added offerings, extending from simple overhauling to more complex solutions, such as reblading and upgradation of the power output from a turbine. We have set the gold standard in this business through our technical experts, who are qualified and equipped to handle refurbishment needs of turbines of all makes and ages. We share close and sustained relationships with our customers in the Aftermarket service of third-party turbines in both the domestic and international markets.
Our Power upgradation, efficiency enhancement and life extension services of existing steam turbines of any brand across the globe provide following benefits to the customers: